Smitty's Automotive Services

John Burnett Edited 4 months ago

BEWARE the grandson took over for the grandfather and father, they use to run a good business in the community for many years. The elders built up a client base with classic car owners and loyal customers for transmissions and common repairs. My dad is in his 90's, he use to do custom paint work for the grandfather that started in body and paint. The grandson has a bad rep with some other shops in the community and some customers. From my experience, i wont even say what happened on multiple occurrences, it was that bad. What you can do is go to the dmv and get a new york state complaint form for mechanics and dealers. They will send a state inspector to make sure your vehicle is repaired properly or you get a refund. As far as his spoiled brat grandson, know it all, argumentative, attitude problem personality, you'll just have to deal with it. If he shows his true colors. Or better yet go to a reputable shop that deserves your business.

Sully Sully 5 months ago

About 3 years ago I travelled to Rochester from Texas to visit some family and my transmission went while up in NY. Smitty’s got my vehicle fixed within a week and I was able to leave NY on time. Fast forward to 3 years later and I still drive that vehicle without issue. I appreciate this team of techs, especially for fixing my car in a timely manner. This a great no nonsense business!

M Eggert 5 months ago

The guys did an outstanding job with our very old 2004 Tahoe that sprang a fuel leak from the corroded fuel pump. They put the vehicle back on the road safely and gave an excellent price for the in-depth work required (to pull the fuel tank and pump and reinstall it). Additionally, they noted some other issues like a damaged tie rod; I had them replace and align the vehicle to save its new tires

Lexi Taccone 6 months ago

Dropped my car off recently thinking there was a transmission issue. I was told it might be a few days which is totally understandable. Ended up not being a transmission issue and they caught what the issue actually was. Fixed it in a day. Incredible service and extremely fair pricing. Definitely recommend taking your car here!

Jackie Frank 7 months ago

Kerry and his crew are wonderful mechanics. Trustworthy, honest and provide excellent customer service. My car runs like its brand new with the rebuilt transmission done at Smitty’s. They are 10+ in my book! Highly recommend.